Support
Contact
| What | Where |
|---|---|
| Help with the app | support@gasapp.eu |
| Report abuse, appeal a decision | abuse@gasapp.eu — or in the app: contact menu → Report, channel menu → Report channel |
| Privacy and your data | privacy@gasapp.eu |
| Security vulnerabilities | security@gasapp.eu |
We answer within two working days; abuse reports are reviewed within 24 hours.
Common questions
I lost my phone. Can you restore my account? No. Your keys exist only on your device; we do not have them. If you made a backup and kept its recovery key, install the app, choose "Restore" and enter the key: your name, contacts and saved history come back. Without a backup the account cannot be recovered.
I did not get the email with the code. Check the spam folder. A new code can be requested after one minute. The address must be one you can read; one address can hold one account.
The first connection takes a long time. GasApp connects directly by default; Tor is an option. With Tor on, the first connection takes 20–60 seconds, and up to a few minutes on networks that block Tor. You can add a bridge or switch Tor on or off in Settings → Privacy → Network; the app explains what the server then sees.
How do I delete my account? Settings → Privacy → Delete account. It is immediate. Details: Account deletion.
Why can't I create a channel or a bot? That needs a premium account. Premium is granted by the server operator by hand; nothing is sold in the app.
Someone is harassing me. Block them (contact menu → Block) and report them (contact menu → Report). New senders reach you only as a chat request you can decline.
Is GasApp audited? Not yet. The source code is public and the limits of what it protects are listed in the Privacy Policy.